Are
You a Good Mentor? Why it Matters for You and Your Protégé
by
Francine R. Gaillour, MD, MBA, FACPE, Executive and Career Coach
for Physicians
Are
you someone's mentor? It's a good bet you COULD and SHOULD
be acting as mentor to a junior colleague, a new physician in
your organization, or even a colleague you consider a peer but
who is taking on a new role or experiencing a professional
crisis that you may have gone through yourself at one time.
If
you don't think you need to be someone's mentor, then I suggest
either you're not paying attention, or worse, you are neglecting
a key responsibility in your role as senior_____, elder_____,
chief______, head or ______, go to _______, or respected colleague
and partner.
Furthermore,
if you aren't actively mentoring someone, you are missing a
great opportunity to sharpen your own intellectual saw. By
actively sharing your wisdom and power (don't panic at this
word), you get to till the soil of your experience, finding the
truffles of wisdom you didn't know you had---or maybe
forgot! Being a mentor is as enriching for you as it is
for your protégé.
Being
a Mentor is Not a Game of Perfect, It's a Game of Being
Accessible
Being
a mentor is more a game of being emotionally, mentally, and
energetically available to the other person. Don't think
that you have to be an "expert" or have all the
answers. Just knowing what questions your protégé should
be asking can be a significant act of mentorship. Just being
approachable is a quality that most protégés rate highly.
As
you listen to your colleague who is need of advice or mentoring,
the first role to take is that of objective listener and astute
reflector.
-
What
are you hearing that is important?
-
What
rings true? What rings false or inflated?
-
What
are different ways to approach the issue that your protégé
is missing?
If
all you did as mentor was be a respectful listener, using your
insight, intuition and critical thinking skills to help a protégé
"reframe" a situation (i.e. look at it from another
perspective that leads to a breakthrough in thinking for him or
her), then you will have accomplished a lot.
Yes,
You Have Power, Now Use it Wisely
By
definition, if you are a mentor, you have positional power.
You become a mentor because you are in a leadership
position---either by virtue of having an assigned or elected
positional role, such as Chief of Staff, Medical Director, or by
virtue of having an influential role such as thought leader, or
the de facto leader of your group practice.
As
such, you have the power to influence others, to open doors, to
make introductions. You also have the power to close
doors, shut people out, create roadblocks, and thwart good
intentions. It is essential to adopt an attitude that that
good mentorship is NOT a competition---your protégé against
someone else's protégé. If you are seeing it that way,
then I suggest you do everyone a favor and NOT mentor
anyone.
Use
your power of influence to help your protégé understand the
broader picture of how the organization works, how small
decisions impact larger ones (and vis versa), how to earn the
respect of colleagues, patients, non-clinical executives, how to
negotiate in formal and informal settings.
Use
your power of influence to expand your protégé's experience
and learning, but stop short of molding your protégé to be
your "mini-me"---a more junior version of
yourself. Respect their pace of development and their
personal take on the politics and the organization.
Take
On a Protégé Who is Different Than You; You'll Be the Wiser
for It
If
you want to be a good mentor, expand your boundaries of who you
think would benefit from your mentorship. It's no secret
that certain high-potential colleagues are not finding good
mentors. Women, ethnic minorities, and even physicians who
are "older" but now in a new role, reporting to
"younger" colleagues, have at one time or another
experienced difficulty finding someone in power to serve as
mentor to them.
It
is your job to find and reach out to those individuals who may
be hesitant to ask for your mentoring. You might think this is
going beyond the call of duty. But if you are in a
leadership role---appointed, elected, or de facto---it is your
job to develop a full repertoire of human talent in your
organization.
People
who don't naturally look, sound, walk, talk, like you, or
naturally congregate with you, are not going to feel
comfortable approaching you for mentorship.
So
how do you start a mentorship role with someone you feel a
little ill at ease with? Here are two proven methods:
-
Invite
the person to discuss where they want to go in the future.
-
Example:
"Ramon, you've done some nice work with the quality
team. You obviously care a lot about the organization.
I'd like to hear what kinds of projects you'd like to be
involved in; and I'd also be interested in hearing where you
see yourself in the next 5 years; what your professional
development plan is so far."
-
Invite
the person to a higher level executive meeting, and conduct
a pre and post one-on-one debriefing.
-
Example: "Sonya, I noticed
that you've contributed some great ideas at the department
meetings. I'd like you to sit it on the monthly
Strategy and Operations Meeting next week; it will be good
for you learn more about the decision-making process.
And what I'd like to do is meet with you for about 30
minutes this week so we can talk about the agenda, and then
after the S&O meeting we can sit down and we'll
debrief."
The
key here is to make a sincere first overture AND set up a
follow up after the initial "meeting." By following
through on both, you show you are accessible and
dependable. This will start to build the trust so
necessary in a good mentor-protégé relationship.
So,
go out there now and be the best mentor you can be--believe me,
your good works will return 10-fold back to you.
Francine R. Gaillour, MD, MBA,
FACPE, is an Executive and Career Coach for Physicians. Dr. Gaillour
specializes in physicians who are venturing into new territory
as leaders, entrepreneurs, and career adventurers. She
can be reached at (206) 686-4205, francine@physicianleadership.com
or use the
Contact Form
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