Everyone in healthcare is experiencing the impact of the COVID-19 pandemic, whether you are a clinical front line responder taking care of COVID patients, or now find yourself providing less acute services via telehealth.  Our colleagues are in the middle of crisis and adaptation……and as coaches, we are also called to step up our game to support healthcare RESILIENCE.

How our PCI coach grads are supporting the font line

As the Executive Director of the Physician Coaching Institute (PCI), I have been  heartened to hear how our PCI graduates are supporting their colleagues.  One person related that he has been a  sounding board for the CMO; as coach, he focuses on coaching presence while the CMO gathers his thoughts. Another coach shared that he’s found it effective to remind his physician leader of the leader’s Core Values–coaching work they’d done a few months prior to the crisis.  Connecting to personal Core Values was keeping that physician leader anchored to what mattered most. A coach who belongs to to a cadre of internal coaches (and all PCI grads) in her health system shared that they are conducting “STAT Coaching” sessions— being available virtually for short sessions to the entire healthcare team.  Recently I spoke with one our grads who will be conducting “group coaching” sessions once a week for physician members of his regional specialty health association. The sessions will be “drop in” with the objective of providing overwhelmed  clinicians a virtual place to gather, refresh and support each other.

The SELA Coaching Guide – coaching clinicians who are managing crisis

 Inspired by the reports from our PCI grads, we created a new coaching tool, the SELA Coaching Guide, a coaching framework that coaches can use to coach clinicians who are managing crisis.  We’ve made the SELA Coaching Guide available, along with a 15-minute video tutorial, to all of our graduates to start using ASAP in those situations when a “regular coaching session” is not appropriate.  SELA, which stands for Settle, Empathize, Listen, and Affirm, guides the coach and coachee through a 15-30 minute coaching conversation.  The SELA Coaching Guide is also available for free to trained coaches who are not PCI grads (email me).

The Physician Coaching Institute has launched a new coaching skills training program aimed specifically for multi-disciplinary healthcare leaders.  The Certified Healthcare Leader Peer Coach training  is a 3-month program aimed at equipping leaders with critical coaching competencies and emotional intelligence skills to more effectively engage their teams.

Drawing from research on positive psychology, emotional intelligence, neuroscience, and healthcare team engaged, this first of its kind training also awards participants with a coaching certification recognized by the the International Coach Federation.

Dr. Francine Gaillour, Founder and Executive Director of the Physician Coaching Institute developed the program in collaboration with  master certified coaching professional and academic healthcare leaders.   Dr. Gaillour explained the drivers of the program: “In the face of increased stress and burnout reported by clinicians, it is imperative that healthcare leaders understand they must up their game.  Research strongly suggests  leaders can have a positive impact on physician well-being and team engagement by incorporating a coaching approach and demonstrating emotional intelligence.  These are critical leadership skills that are only developed through specialized immersive coach training and personal development.  Our new program provides leaders with foundational coaching skills training with required peer coach practice and developmental field work.  We are  excited about the interest in this new training — healthcare leaders are also realizing they need to a add coaching approach to their repertoire in order to have the impact they envision.”

The Certified Healthcare Leader Peer Coach training is open to health system leadership teams from a single organization. It is important the leadership team trains together as a peer coach cohort (cohort size 10-12).  To learn more about the Physician Coaching Institute’s new Certified Healthcare Leader Peer Coach training program, contact Dr. Gaillour (206) 686-4205 or use the Contact Form.

 

 

The Physician Coaching Institute is now approved by the International Coach Federation for 62 hours of coach-specific training.  The ICF is the most widely recognized authority on coach training accreditation and has strict criteria for programs to achieve the distinction of “Continuing Coach Education” provider.

The Physician Coaching Institute was founded and is led by Francine Gaillour, MD, MBA, FACPE, who has been a professional coach since 2001.  As a provider of Continuing Coach Education since 2008, the Physician Coaching Institute is distinct in that was the first program developed specifically to train professional coaches to work with physicians and the healthcare provider community.

 

Physician Leaders, Take Time to Acknowledge Your Team

One of the most effective, albeit overlooked, “actions” a physician leader can implement in their day-to-day world of management is to take one minute, one a week to acknowledge the work of their staff, team members and colleagues. The Gallup Organization’s research on what makes good managers effective—as discussed in their classic book, “First Break All the […]

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Dealing with Physician Burnout

Source: Physician’s Life Online E-Zine Dealing with Burnout Dr. Gaillour was interviewed for Physician’s Life online magazine on the topic of physician burnout.  Her response to the question of how physicians can deal with burnout were surprising:   Dr. Gaillour: Let me first say that I don’t like the term “burnout.” It’s a pessimistic, throw-in-the-towel […]

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America’s Epidemic of Unnecessary Care – The New Yorker

This is an excellent, thoughtful essay by Dr. Atul Gawande on the avalanche of unnecessary often harmful care that we physicians are inflicting on patients, and that families and taxpayers are tolerating. How can we transform the situation. Millions of people get tests, drugs, and operations that won’t make them better, may cause harm, and cost billions. […]

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How To Make Yourself Unforgettable | Fast Company | Business + Innovation

This is a fun article for all physicians to read, whether or not you feel you “need” to be memorable.  Most of the principles fall into the category of “how are you showing up in the world?” Particularly if you are a physician leader, business person or innovator, getting your voice and message out there […]

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What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence – HBR

An intriguing interview with Goleman explores the capacity of empathy and compassion and how this can impact our work (and life). “…. ask ourselves if there is something that limits our vision — that limits our capacity to care? And is there a way to enlarge it?” That is at crux of great teams! Source: What the Dalai […]

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Impact of Organizational Leadership on Physician Burnout and Satisfaction – Mayo Study Supports Physician Coaching

A timely and tremendous study just published by Tait D. Shanafelt, MD et al in the Mayo Clinic Proceeding, “Impact of Organizational Leadership on Physician Burnout and Satisfaction,” describes how leadership effectiveness (or lack of) can directly impacts physician satisfaction.  I have no doubt this will be a landmark study that will inspire healthcare organizations to rethink how they […]

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Physician Success Notes Audio Series–The “mini-MBA”–is now a free resource

I am please to announce that my Physician Success Notes audio learning  is now available as a free coaching resource.  Previously this “mini-MBA” was a resource I made available only to my private clients or to health systems whose physicians I was  team coaching. These 10-minute “Physician Success Notes” audio seminars are delivered to you by email every […]

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From Physician Burnout to Resilience and Engagement

I just attended an excellent Webinar sponsored by Modern Healthcare on the topic of Physician burnout and the approach three organizations have taken to remedy the situation. As a coach specializing in physician career fulfillment and leadership effectivess, this topic is of course near and dear to my heart.  What I was excited about in […]

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How Can You LOVE Work, as a Physician?

A recent article in the New York Times, “Why You Hate Work,”  shares the results from The Energy Project, a company that probed over 12,000 white collar employees, on their attitudes towards work. In a sentence:  the more refreshed, valued and connected we are to our work, and the more spiritually connected we our to […]

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